Your privacy matters
Privacy Policy
See how A.A.R Towing Inc. collects, uses, and protects your information when you visit our website, call us, or book a tow in Ajax and Durham Region.
Effective date: October 11, 2026
Our promise
We keep your information safe and simple
A.A.R Towing Inc. (“we”, “us,” or “our”) provides towing and roadside help 24 hours a day in Ajax, Pickering, Whitby, Oshawa, Brooklin, Courtice, and Bowmanville.
This policy explains what information we collect when you visit our website, call our dispatch team, or book a tow. It also explains how we use that information and how we protect it. We collect only what we need to help you.
When you use our website or our services, you agree to this policy. If you do not agree, please do not use our website.
We never sell your data
We do not sell your personal information to anyone.
Location helps us find you
We use your pickup point only to send the nearest truck.
Safe and secure
We limit access and use secure website connections.
You stay in control
You can ask to see, fix or delete your information.
Section 1
Information we collect
We collect information in three ways: you give it to us, our website records some of it automatically, and we may see details from services you use to contact us.
Information you give us
When you call, email or use our booking form, you may share:
- Your name, phone number and email
- Pickup and drop-off addresses
- Your vehicle make, model and plate
- Details about your breakdown or accident
- Insurance or claim details, if you ask us to help
Information we collect automatically
When you visit our website, our systems and hosting provider may record:
- Your IP address
- Your browser and device type
- The pages you view and for how long
- The site or search result that sent you to us
Information from other services
If you leave a review about us on Google, we may see your public name, rating and comment.
We may also see the details you choose to share when you message us through social media.
Section 2
How we use your information
We use your information to run our towing business and to serve you better. Specifically, we use it to:
- Answer your call and send the nearest truck
- Give you a clear price before we start the job
- Tow and deliver your vehicle safely
- Contact you about your booking or ask for missing details
- Work with your insurance company when you ask us to
- Send invoices and keep our business records
- Improve our website, services and response times
- Protect our drivers, customers and website from fraud and misuse
- Follow the law
We send marketing messages only if you agree. You can say no at any time.
Section 3
Your location
Fast help depends on knowing where you are. When you share your location by phone, text, or on our website, we use it to:
- Find and send the closest tow truck
- Estimate your arrival time and price
- Record the pickup point on your invoice
We do not track your location after your job ends. Your browser always asks permission before it shares your location with us, and you can turn that permission off in your browser settings.
Section 4
When we share information
We do not sell your personal information. We share it only when we need to, and only with people who need it to help you:
- Our drivers and dispatch team: They need your location and vehicle details to reach you and do the job.
- Insurance companies and repair shops: We share details when you ask us to, or when your claim needs them.
- Service providers: These include website hosting, email, phone, payment, and analytics companies that work for us under strict rules.
- Police and legal authorities: We share information when the law requires it or when we must protect someone’s safety.
- A new owner: If we sell or merge our business, we may pass your information to the new owner, who must follow this policy.
Services this policy covers
Fast help for every vehicle
This policy applies to every service we offer in Ajax and Durham Region, from a quick flat-tire change to a heavy-duty recovery.
Flatbeds
Cars, SUVs, EVs and damaged vehicles.
Wheel-lifts
Quick everyday tows.
Low-profile trucks
Underground and condo garages.
Heavy wreckers
Trucks, buses and big rigs.
Section 5
Cookies and analytics
Cookies are small files that your browser stores when you visit a website. We may use cookies and similar tools to keep our website working, remember your settings, and learn how people use our pages. We may use services such as Google Analytics for this purpose.
You can block or delete cookies in your browser settings at any time. If you block them, some parts of our website may not work as well. Our website forms do not collect payment card numbers.
Section 6
How we protect and keep your information
We take reasonable steps to keep your information safe. We limit access to team members who need it, we use secure website connections (HTTPS), and we choose trusted providers. No website or storage system is completely risk-free, so we cannot promise absolute security.
We keep your information only as long as we need it for towing records, insurance, tax, and legal reasons. After that, we delete it or remove anything that identifies you.
Section 7
Your choices and rights
Canadian privacy law gives you control over your personal information. You can ask us to:
- Tell you what information we hold about you
- Fix information that is wrong or out of date
- Delete your information when we do not need it for legal or business reasons
- Stop sending you marketing messages
- Withdraw your consent to how we use your information
To make a request, call us or email dispatch@aartowingajax.ca. We may ask you to confirm who you are first. We aim to reply within 7 days.
If you are not happy with our answer, you can contact the Office of the Privacy Commissioner of Canada.
Sections 8 to 10
A few more things to know
8. Children’s privacy
Our website and services are for adults. We do not knowingly collect information from children. If you believe a child has shared personal information with us, please contact us and we will delete it.
9. Links to other websites
Our website may link to other websites, such as Google, Facebook and Instagram. We do not control those websites or their privacy practices. Please read their policies before you share any information.
10. Changes to this policy
We may update this policy when our services or the law change. When we do, we will post the new version on this page and update the effective date at the top. Please check this page from time to time.
Contact us
Questions about your privacy? Our team is ready to help. Call or email us, and we will answer clearly and quickly.
Our details
A.A.R Towing Inc.
Ajax, Ontario, Canada
Phone: (416) 835-3923
Email: dispatch@aartowingajax.ca
Hours: Open 24 hours a day, 7 days a week