Effective Date: October 11, 2026
1. Introduction
Welcome to AA Towing Ajax (“we,” “us,” “our,” or “the Company”). These Terms and Conditions govern your access to and use of our website, https://aartowingajax.ca/, and our towing, vehicle transportation, recovery, and roadside assistance services.
By accessing our website, requesting a quote, booking a service, or using our services, you agree to these Terms and Conditions. If you do not agree, please discontinue using our website and services.
2. Our Services
AA Towing Ajax provides towing and roadside assistance services, which may include:
- Emergency and local towing
- Flatbed towing and vehicle transportation
- Accident and breakdown towing
- Long-distance vehicle towing
- Winching and vehicle recovery
- Battery boost and jump-start services
- Flat tire assistance
- Vehicle lockout assistance
- Emergency fuel delivery
- Other vehicle assistance services offered by the Company
Service availability depends on location, vehicle condition, equipment availability, weather, road conditions, and other operational circumstances.
3. Service Requests and Bookings
When requesting a service, you agree to provide accurate and complete information, including your location, vehicle make and model, vehicle condition, destination, and contact details.
A service request does not guarantee immediate availability or a specific arrival time. We will communicate the estimated arrival time when possible. Actual arrival times may vary due to traffic, weather, road closures, emergencies, and other circumstances beyond our control.
Bookings may be subject to confirmation by our team.
4. Pricing and Payment
The price of towing and roadside assistance may depend on factors such as:
- Distance travelled and destination
- Vehicle type, size, weight, and condition
- Type of towing or roadside assistance required
- Time of service and after-hours requirements
- Winching, recovery, or specialized equipment requirements
- Applicable storage, waiting, or additional service charges
Where possible, we will communicate the applicable price or estimate before commencing work. Additional charges may apply if the service requirements change or unexpected circumstances arise. We will communicate material changes to the price and obtain authorization where required by applicable law.
Customers are responsible for paying the agreed charges and any applicable taxes. Payment methods will be communicated when arranging the service.
5. Cancellations and Delays
If you need to cancel or change a service request, please contact us as soon as possible.
Cancellation fees, dispatch charges, waiting fees, or other applicable charges may apply where they have been disclosed and are permitted by law.
We will make reasonable efforts to provide services within the estimated timeframe. However, we cannot guarantee a specific arrival time or completion time in every situation.
6. Customer Responsibilities
Customers are responsible for:
- Providing accurate vehicle and pickup information.
- Ensuring they are legally authorized to request towing or transportation of the vehicle.
- Removing valuable personal belongings before towing, where reasonably possible.
- Informing our team of relevant vehicle issues, damage, mechanical problems, or special handling requirements.
- Following reasonable safety instructions provided by our operators.
- Paying the agreed service charges.
Customers must not request any service that would require us to violate applicable laws or transport a vehicle without proper authorization.
7. Vehicle Handling and Transportation
We will take reasonable care when providing towing, recovery, and transportation services.
Customers should disclose any known mechanical problems, existing damage, modified vehicle features, low ground clearance, or other conditions that may affect towing.
The appropriate towing method will depend on the vehicle and circumstances. Customers should inform our team of any manufacturer-specific towing requirements or restrictions known to them.
Any concerns regarding vehicle condition, handling, or possible damage should be reported to us promptly, together with relevant photographs, documentation, and other supporting information.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
8. Accidents and Roadside Emergencies
If you are involved in an accident or stranded in a dangerous location, prioritize personal safety and contact emergency services when necessary.
Our services are intended to provide towing, recovery, and roadside assistance. Unless expressly agreed and legally authorized, our services do not replace police, fire, ambulance, emergency medical assistance, or other emergency response services.
Service availability may be affected by police directions, road closures, hazardous conditions, and accident-scene restrictions.
9. Limitation of Liability
To the extent permitted by applicable law, AA Towing Ajax will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or delays in service that are beyond our reasonable control.
We do not guarantee uninterrupted website access, error-free website operation, or the availability of every service at all times.
Nothing in these Terms and Conditions excludes or limits liability for negligence, wilful misconduct, fraud, statutory obligations, or any other liability that cannot lawfully be excluded or limited.
Any applicable limitation of liability is subject to the rights and protections provided by Ontario and Canadian law.
10. Third-Party Services and Links
Our website may contain links to third-party websites, service providers, payment platforms, or other external resources.
These third parties operate independently of AA Towing Ajax. We are not responsible for the content, policies, availability, or practices of third-party websites or services.
Your use of third-party services may be governed by their own terms and privacy policies.
11. Website Use
You agree to use our website for lawful purposes only.
You must not:
- Use the website to submit false, misleading, or fraudulent requests.
- Attempt to gain unauthorized access to our website or systems.
- Disrupt website operations or interfere with other users.
- Introduce malicious software, harmful code, or unauthorized automated activity.
- Copy or misuse website content, branding, or materials without permission or a lawful basis.
We reserve the right to restrict access to our website where reasonably necessary to protect our systems, business, customers, or legal rights.
12. Intellectual Property
Unless otherwise indicated, the text, logos, graphics, images, website design, and other materials published on our website belong to AA Towing Ajax or are used with appropriate permission.
You may view and use website content for personal, non-commercial purposes. Reproduction, redistribution, modification, or commercial use without permission is prohibited except where permitted by law.
13. Privacy and Personal Information
We may collect personal information that you voluntarily provide when contacting us, requesting a quote, or arranging a towing or roadside assistance service.
Information may include your name, telephone number, email address, vehicle information, pickup location, destination, and service details.
We use personal information to respond to inquiries, coordinate services, communicate with customers, process payments where applicable, maintain business records, and meet legal obligations.
We handle personal information in accordance with applicable privacy laws. For further details about how personal information is collected, used, disclosed, and protected, please review our Privacy Policy.
14. Force Majeure
We will not be considered in breach of these Terms and Conditions solely because performance is delayed or prevented by circumstances beyond our reasonable control, including severe weather, natural disasters, road closures, accidents, government restrictions, equipment failures, labour disruptions, or other unforeseen events.
We will make reasonable efforts to communicate significant service disruptions and arrange an alternative where practical.
15. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our services, business operations, website, or legal requirements.
Updated terms will be posted on this page with a revised effective date. Changes will apply prospectively, subject to applicable law.
We encourage you to review this page periodically.
16. Governing Law
These Terms and Conditions are governed by the applicable laws of the Province of Ontario and the federal laws of Canada that apply in Ontario.
Any disputes will be addressed through the courts or other dispute-resolution processes with appropriate jurisdiction, subject to applicable consumer protection legislation and other mandatory legal rights.
17. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
18. Contact Us
If you have questions about these Terms and Conditions or our towing and roadside assistance services, please contact us through our website.
Business Name: AA Towing Ajax
Website: https://aartowingajax.ca/
Contact Page: Please use the contact information provided on our website.
Thank you for choosing AA Towing Ajax. We appreciate your trust in our towing and roadside assistance services.