Breaking down is stressful, especially when you don’t know what happens next. Here is exactly how a tow works when you call A.A.R Towing in Ajax and Durham Region.
1. You call — a real person answers
Call (416) 835-3923. Our dispatcher will ask a few quick questions:
- Where the vehicle is right now (an address, a store or a landmark).
- The make and model, and whether it’s all-wheel drive or electric.
- What happened — won’t start, flat tire, collision, stuck.
- Where you want it to go: home, your mechanic, a dealer or a body shop.
2. You get the price before we send a truck
We tell you the price on the phone before anything happens. No surprises when the truck arrives. If a simple boost or tire change will fix the problem, we’ll tell you — that usually costs less than a tow.
3. We send the right truck
A flatbed for AWD, electric, lowered or damaged cars. A wheel-lift for quick everyday tows and tight spots. A larger truck for vans, RVs and commercial vehicles. Sending the right truck the first time protects your vehicle and saves time.
4. While you wait
Stay somewhere safe, turn on your hazard lights and keep your phone nearby. Dispatch gives you an arrival time, and the driver calls if anything changes.
5. Careful loading and securing
The driver checks the vehicle, loads it the right way for its drivetrain and secures it with proper straps. One passenger can usually ride along — just ask when you call.
6. Delivery and paperwork
We drop the vehicle where you asked and give you an itemized invoice — useful for insurance after a collision. Ask dispatch about payment options when you call.
Want to know more about the trucks we use? Read flatbed towing or see all our towing services.
Need a tow in Ajax?
Call (416) 835-3923 any time, day or night. A real dispatcher answers, gives you the price up front and sends the nearest truck.